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Broadcast Interactive Customer Support

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  • If you do not have a Self-Service Portal login, please contact your Account Manager.
  • Please read our current support policy and procedures.
  • If it is outside of normal Broadcast Interactive operating hours (9:00am - 10:00pm CST) and you require emergency* assistance, please call our 24/7 support line at (914) 462-9955.
  • If you have a development project in mind, please use our project development Request for Quote form below.

*Unless you are calling about an issue that is related to a Clickability outage or a problem with BIMVID or ShadowTV (that is NOT due to an issue with your own ISP or network), you will be charged a flat fee of $175 per incident. If you have any questions about how this would apply in any given situation, please contact your Account Manager for more details.

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Project Development Request for Quote

This form is to be used for Development projects that require time/cost estimates ONLY. All other requests must continue to go through the Self-Service Portal, your Account Manager, or our web form. Read more »

Contact Client Support

Please contact your Account Manager to acquire a Self-Service login. If you do not have a Self-Service login and require more immediate assistance, you can fill out our web form to submit a case. Read more »